Today’s Technology Challenge Organizations, both large and small, are facing new security threats, legislation, and business-partner based requirements. Because of these challenges and requirements, many organizations are forced to implement security controls at the network and operating system layers of their environments. Unfortunately, most companies, while required to implement these technologies, do not have adequate human resources to maintain, manage, and utilize the technology as effectively as possible. This leaves many companies feeling like they will never reach an ROI on that given technology. Priveon’s Solution Priveon’s solution comes in the form of Lifecycle Services. For a predictable monthly cost, you can feel comfortable that your security deployment will be well maintained and remain current. Keeping your technology up-to-date also provides access to new features which will increase your ROI of the product and provide additional benefits to the organization over time. Lifecycle Services also allows you to remain comfortable even through employee turnover when the loss of product knowledge and the products’ application within your environment can become an unknown. Partnering with Priveon ensures you always have a team of experts that are familiar with the technology, your processes, and your deployment. Lifecycle Services – Component Overview To provide a complete solution to our customers, Priveon designed Lifecycle Services to leverage various support mechanisms in the most efficient manner: - Scheduled Maintenance Services
To ensure your software/hardware deployment provides your organization the most benefit possible, Priveon includes various regular services as applicable to the assigned product/platform such as: Yearly Policy Audits, Yearly patch/software installation, Major Upgrade implementation, etc.
- Monthly Services
Priveon provides a monthly block of hours for email/call-in support and configuration requests. This ensures your staff always has a team of experts ready to implement or verify your changes and answer your technical questions. Depending on the amount of hours you desire, this can allow you to view this Lifecycle Services as a managed services, staff augmentation, or an expert Level 2 support structure.
Lifecycle Services - Supported Products The following is a list of supported technologies under the Priveon Lifecycle Services umbrella. Click the service for more details on the specifics of that particular service. Priveon combines the best engineering talent, innovative solutions, and leading hardware and software vendors to produce results that make our customers successful.
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